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Noticeboard

Book online

To save you coming to the surgery, we have made it possible to update your address details and also your clinical information through our website, you can now also book and cancel appointments. 

 

Blood Tests
Did you know that you can have blood tests taken at the surgery now? If your GP has requested you need to have a blood test, ask at reception and book in to see one of our highly trained healthcare assistants.
 

Named GP for all patients

From April 2015, all practices are required under their contract to allocate a 'named GP' to each of their patients. The 'named GP' will have overall responsibility for the care and support that the surgery provides for our patients.

This does not mean that you will only see your named GP and your care will be provided by the most appropriate member of the clinical team.

Having a 'named GP' will not prevent you from seeing any other doctor or nurse of your choice. You will not need to take any further action. If you have any queries regarding your 'named GP', please ask when you next visit the practice.

If you have a preference for which GP you would like to have as your 'named GP', the practice will make every reasonable effort to accommodate your request.

 

 

YouthHealthTalk
Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment.

 
 

PALS

PALS

PALS (Patient Advice and Liaison Service)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.





 
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