The Consulting RoomsOxhey DriveSouth OxheyWatford, WD19 7RUTel: 0208 428 2292
To save you coming to the surgery, we have made it possible to update your address details and also your clinical information through our website, you can now also book and cancel appointments.
Named GP for all patients
From April 2015, all practices are required under their contract to allocate a 'named GP' to each of their patients. The 'named GP' will have overall responsibility for the care and support that the surgery provides for our patients.
This does not mean that you will only see your named GP and your care will be provided by the most appropriate member of the clinical team.
Having a 'named GP' will not prevent you from seeing any other doctor or nurse of your choice. You will not need to take any further action. If you have any queries regarding your 'named GP', please ask when you next visit the practice.
If you have a preference for which GP you would like to have as your 'named GP', the practice will make every reasonable effort to accommodate your request.
Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment.
This practice is registered under the Data Protection Act 1988. All patients registering with this practice have their details held on a computerised clinical system as well as in manual records. Information held in this way may not be disclosed without the patient’s written consent (or a parent or guardian if the patient is aged under 16 years) Under the terms of the act you have a right to access to data held under this act.
Occasionally anonymised data held on the computer may be used for research and audit purposes. Should you not wish your details to be used in this way please inform reception in writing.
We always try to provide the best services possible but there may times when you feel this has not happened. We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way, and you wish to make a complaint, please let us know as soon as possible.
A leaflet giving further details of our practice complaints procedure is available from reception. We hope you will use our practice procedure to allow us to look into and if necessary correct, any problems that you have identified or mistakes that have been made.
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.
When being examined by the doctor some patients feel more comfortable with a chaperone. If you wish someone else to be present during examinations, please tell your Doctor and they will arrange this for you.
We are committed to giving you an excellent service, details of which are explained in our practice leaflet.
Our Charter explains how by working together we can achieve the standards towards which we are working.
WE OFFER YOU:
WE ASK YOU TO:
This practice adopts the NHS zero tolerance approach in the event of violence or abuse from a patient. Such behaviour will result in the patient being removed from the practice list and the Registration Department being informed.
This practice supports and adheres to the NHS core principles.
Patients are asked to support and adhere to the guidance.
A copy of the guide is available via this link.
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