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Noticeboard

Book online

To save you coming to the surgery, we have made it possible to update your address details and also your clinical information through our website, you can now also book and cancel appointments. 

 

Blood Tests
Did you know that you can have blood tests taken at the surgery now? If your GP has requested you need to have a blood test, ask at reception and book in to see one of our highly trained healthcare assistants.
 

Named GP for all patients

From April 2015, all practices are required under their contract to allocate a 'named GP' to each of their patients. The 'named GP' will have overall responsibility for the care and support that the surgery provides for our patients.

This does not mean that you will only see your named GP and your care will be provided by the most appropriate member of the clinical team.

Having a 'named GP' will not prevent you from seeing any other doctor or nurse of your choice. You will not need to take any further action. If you have any queries regarding your 'named GP', please ask when you next visit the practice.

If you have a preference for which GP you would like to have as your 'named GP', the practice will make every reasonable effort to accommodate your request.

 

 

YouthHealthTalk
Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment.

 
 

PATIENTS CHARTER

 

We are committed to giving you an excellent service, details of which are explained in our practice leaflet.

Our Charter explains how by working together we can achieve the standards towards which we are working.

WE OFFER YOU:

  • A courteous welcome by a receptionist.
  • An appointment on the same day if it's an emergency.
  • An appointment within two days if urgent.
  • Routine appointments available 1 month in advance.
  • An explanation if you are kept waiting for more than 30 minutes.
  • Telephone advice from a doctor between 11 and 11.30 am.
  • A home visit if you are permanently housebound or a severe illness prevents you from getting to the surgery.
  • Repeat prescriptions within 48 hours of receiving written notice of your request.
  • Respect for religious and cultural beliefs.
  • Access to patient notes.
  • Be referred to secondary care if GP thinks appropriate.
  • Make comments, complaints, suggestions freely, including in private with the practice manager.
  • Confidentiality.
  • Entitlement to a chaperone if required.
  • Offer healthy living advice as appropriate.

 

WE ASK YOU TO:

  • Request a home visit only when truly necessary.
  • Arrive on time for your appointment or cancel with as much notice as possible if you cannot attend.
  • Telephone before 11.00 am if you need a home visit.
  • Telephone for results between 12.30 and 15.00 pm.
  • Remember that an appointment is for only one person.
  • Let us know of any change of address and/or telephone number.
  • Request repeat prescriptions in writing and provide suitable authorisation where someone else will collect the prescription on your behalf.
  • Let the receptionist know if you have made arrangements to meet somebody here as in the interests of confidentiality we are unable to tell enquirers whether you are in the building.
  • Treat our receptionists, doctors and nurses with the courtesy which you would expect to receive yourself.

Violence Statement

This practice adopts the NHS zero tolerance approach in the event of violence or abuse from a patient. Such behaviour will result in the patient being removed from the practice list and the Registration Department being informed.

This practice supports and adheres to the NHS core principles.

Patients are asked to support and adhere to the guidance.

A copy of the guide is available via this link

(http://www.nnuh.nhs.uk/docs%5Cleaflets%5C36.pdf)


 
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